Privacy Policy

At Seniors Pathway, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Statement outlines our practices regarding collecting, using, and protecting your data when you engage with our Aged Care Advisory Service. You consent to the practices described in this statement by accessing our service.

1. Personal Information Collection:

Your personal information is gathered on a voluntary basis. To enable our service to access and disclose information, completion and signature of our consent form are required. It is important to acknowledge that information exchange may occur as necessary, and such details will be treated confidentially in accordance with the Aged Care Act. This may encompass names, contact information, age, health details, financial information, and other pertinent data essential for delivering comprehensive aged care advisory services.

2. Use of Personal Information:

We use the collected personal information to offer tailored and effective advisory services related to aged care. This includes assisting you in understanding and navigating aged care options, providing recommendations, and answering your inquiries. We may also use your information for communication purposes, such as sending updates and relevant information about our services.

3. Data Security:

We employ strict security measures to protect the personal information you provide to us. This includes encryption, access controls, and regular security assessments to ensure the safety of your data. However, please note that no internet data transmission can be guaranteed 100% secure.

4. Sharing of Information:

We do not share your personal information with third parties without your explicit consent, except in cases where it is necessary to provide you with our advisory services. This might involve sharing information with relevant aged care service providers only with your permission.

5. Data Retention:

We retain your personal information for as long as it is necessary to fulfil the purpose for which it was collected or as required by law. If you choose to use our aged care advisory service no longer, we will securely delete or anonymise your personal information as appropriate.

6. Access and Control:

You have the right to access, correct, update or delete the personal information we hold about you. If you wish to do so, please contact us using the provided contact details. We will respond to your request within a reasonable timeframe.

7. Cookies and Tracking:

Our website may use cookies and similar technologies to enhance your experience. These technologies help us understand how you use our service and improve its functionality. You can adjust your browser settings to control cookies or to alert you when cookies are being used.

8. Children’s Privacy:

Our service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Changes to the Privacy Statement:

We may update this Privacy Statement occasionally to reflect changes in our practices or applicable laws. We will notify you of any significant changes through our website or other appropriate communication channels.

10. Contact Us:

If you have any questions, concerns, or requests related to your privacy or personal information, please feel free to contact us at [email protected]

Using Seniors Pathway Aged Care Advisory Service, you acknowledge that you have read and understood this Privacy Statement and agree to its terms. Your privacy is important to us, and we are committed to maintaining the confidentiality and security of your personal information.